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Accessibility for Persons with Disabilities

Ravine Vineyard believes in integration, equal opportunity, and is committed to treating all people in a way that allows them to maintain their dignity and independence while enjoying our property. We are committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act.

Feedback Process: The ultimate goal of Ravine Vineyard is to meet and surpass customer expectations while serving customers with disabilities. Comments on our services regarding how well those expectations are being met are welcome and appreciated. This feedback helps us to improve and serve all guests in the best way possible.

Feedback regarding the way Ravine Vineyard provides goods and services to people with disabilities will be directed to the General Manager. Suggestions and feedback can be made by:

Telephone: 905-262-2240
Mail: 1366 York Road, St Davids, Ontario, L0S 1P0
Email: info@ravinevineyard.com
or other reasonable method


AODA ACCESSIBILITY POLICY

This accessibility plan outlines the policies and procedures that Ravine Vineyard Estate Winery (hereafter referred to as Ravine) has put in place to improve opportunities for people with disabilities and incorporates the Company’s previously implemented Customer Service Policy.

STATEMENT OF COMMITMENT

Ravine is committed to treating all people in a way that allows them to maintain their dignity and independence. Ravine is committed to meeting the needs of people with disabilities in a timely manner and will do so by preventing and removing barriers to accessibility and meeting the accessibility requirements under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and its regulations.


CUSTOMER SERVICE POLICY

PROVIDING SERVICES TO PERSONS WITH DISABILITIES

Ravine is committed to excellence in providing services to all customers of the Company and their representatives, including persons with disabilities.

ASSISTIVE DEVICES

We will ensure that our associates are trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our services.

BILLING

We are committed to providing accessible invoices to all of our customers. Invoices will be provided in alternative formats upon request. We will answer any questions customers may have about the content of the invoice in person, by telephone and via support persons.

COMMUNICATION

We will communicate with persons with disabilities in ways that take into account their disability. We train all associates how to interact and communicate with people with various types of disabilities.

SERVICE ANIMALS

We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.

SUPPORT PERSONS

People with disabilities who are accompanied by a support person are welcome on our premises.  A person with a disability who is accompanied by a support person will be allowed to have that support person accompany him or her and shall be permitted to have access to his or her support person at all times.

NOTICE OF TEMPORARY DISRUPTION

In the event of a planned or unexpected disruption to our services or facilities usually used by customers with disabilities, Ravine will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.

The notice will be posted on our company’s website and, where appropriate, will be posted in an alternate location such as a main entrance and/or reception area.

TRAINING

Ravine will provide training to all associates who deal with the public and/or other third parties who deal with the public on behalf of our company. Training will also be provided to any person who is involved in the development and approval of the Company’s policies, and procedures governing the provision of services to customers or third parties.

Training will be provided to new members of the Company during their orientation period. Training will include:

  • An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard.
  • Ravine’s plan related to the customer service standard.
  • How to interact and communicate with persons with various types of disabilities.
  • How to interact with persons with disabilities who use an assistive device or require the assistance of a service animal or a support person.
  • How to use equipment or devices, where provided, available on-site or otherwise that may help with providing goods or services to persons with disabilities.
  • What to do if a person with a disability is having difficulty in accessing Ravine’s services. Members of the Company will also be trained when changes are made to our customer service plan.

Training records will be made and maintained in accordance with the requirements of the Accessibility Standards for Customer Service (O. Reg. 429/07).

MODIFICATIONS TO THIS OR OTHER POLICIES

Any policy of Ravine that does not respect and promote the principles of dignity, independence, integration and equal opportunity of persons with disabilities will be modified or removed.

AVAILABILITY OF DOCUMENTS

Upon request, Ravine will provide or arrange for the provision of accessible formats and communication supports for persons with disabilities in a timely manner that takes into account the person’s accessibility needs due to their disability. Ravine will consult with the person making the request in determining the suitability of an accessible format or communication support.


 

ACCESSIBILITY POLICIES AND PLAN UNDER THE INTEGRATED ACCESSIBILITY STANDARDS

 
ACCESSIBLE EMERGENCY INFORMATION

Upon request, Ravine will provide publicly available emergency information to customers in an accessible way.

Ravine will provide individualized emergency response information to any associates with a disability, if the disability is such that the individualized information is necessary, and Ravine has been made aware that the accommodation is required due to the disability.

Individualized workplace emergency response information will be evaluated when the individual moves to a different location, when the overall accommodations needs or plans are reviewed, and when Ravine reviews its general emergency response policies.

TRAINING

In addition to the training provided to Ravine’s associates under the Accessibility Standards for Customer Service, we will provide training on the Integrated Accessibility Standards (O. Reg. 191/11) and on the Human Rights Code as it relates to people with disabilities. Training will be provided in a way that best suits the actual duties of the associates, volunteers and other third parties.

KIOSKS

Should Ravine design, procure or acquire any self-service kiosks on or after January 1, 2014, the accessibility for persons with disabilities will be considered. Ravine will ensure that any associates involved in the procurement or acquisition are apprised of the need to consider accessibility features when choosing the appropriate self-service kiosk.

INFORMATION AND COMMUNICATIONS

Ravine is committed to meeting the communication needs of people with disabilities. When requested, Ravine will consult with people with disabilities to determine their information and communication needs.

Should Ravine launch a new internet website or significantly refresh an existing internet website on or after January 1, 2017, DJB will ensure that the website and all content that has been posted since January 1, 2012, will conform to WCAG 2.0, Level A.

By January 1, 2018 - Ravine will take the following steps to ensure the existing feedback processes are accessible to people with disabilities upon request:

  • Identify all existing feedback processes and will review for accessibility.
  • Should any barriers to accessibility be identified, take steps to remove those barriers

 

By January 1, 2019 - Ravine will ensure that all of its publicly available information is made accessible upon request. When a request for an accessible format or for communication supports is received, Ravine will:

  • Consult with individuals making requests to determine their accessibility needs to determine a suitable format or support.
  • Provide the requested information in a timely manner, and.
  • Provide the information at regular cost (if any).

 

By January 1, 2021 - Ravine will take the following steps to ensure its internet websites and all content posted on those sites (since January 1, 2012) conform with WCAG 2.0, Level AA:

  • Audit all websites and content for Level AA compliance.
  • Implement the necessary changes to ensure the website and web content conforms to all applicable standards.

 

EMPLOYMENT

Ravine is committed to fair and accessible employment practices and will implement all employment- related standards under the Integrated Accessibility Standards by January 1, 2016.

Ravine will develop standard language to be included in all job postings, whether published publicly or internally, to notify our associates and the public of our commitment to accommodate applicants with disabilities in the recruitment process.

Ravine will notify job applicants when they are individually selected to participate further in an assessment or selection process that accommodations are available upon request in relation to the materials or processes to be used.  If the selected applicant requests an accommodation, Ravine will consult with the applicant and provide suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to a disability.

When making offers of employment, Ravine will notify the successful applicant of its policies for accommodating associates with disabilities.

Ravine will take the following steps to develop and put in place a process for developing individual accommodation plans and return-to-work policies for associates that have been absent due to a disability:

  • Review all existing accommodation and return-to-work policies and practices;
  • Revise existing policies and practices to take into account all factors set out in the Integrated Accessibility Standards;

When undertaking any performance management, career development and redeployment processes, Ravine will ensure that the accessibility needs of all associates with disabilities needs are taken into account. This will include a review of any individual accommodation plans that are currently in place.

Where an individual identifies any accessibility barriers, Ravine will take steps to remove the barriers identified.


DESIGN OF PUBLIC SPACES

Ravine will meet Accessibility Standards for the Design of Public Spaces when building or making major modifications to public spaces. Due to the nature of our business, public spaces will typically include only service-related elements like service counters, fixed queuing lines and waiting areas. Ravine will meet these standards by January 1, 2017.

Ravine will endeavor to prevent service disruptions to the accessible parts of its public spaces. To reduce the risk of service disruptions, Ravine will periodically inspect the accessible portions of its public spaces. When any deficiencies are noted that may impact accessibility, Ravine will take steps to correct the deficiency within a reasonable period of time.

In the event of a service disruption, we will notify the public of the service disruption and alternatives available.